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PIP Helpline’s new “MR Team”
Don’t we all!!!
Let’s see how it goes but keen to hear if problems continue after that as I think we need to keep feeding it back
I am saddened/unsurprised to report that the script used by this new MR team on the PIP helpline still says nothing about implicit consent/additional support in spite of the statement that they would be receiving training on it w/c 22/11.
Today there was a supervisor who the adviser I spoke to went to check with, they were too busy to speak to me….....
I am saddened/unsurprised to report that the script used by this new MR team on the PIP helpline still says nothing about implicit consent/additional support in spite of the statement that they would be receiving training on it w/c 22/11.
Today there was a supervisor who the adviser I spoke to went to check with, they were too busy to speak to me….....
Can you give me a bit more detail and I’ll feed it back- time and date of call if you know and a bit more about what was asked/said - DM if easier - thanks :)