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Forum Home  →  Discussion  →  Universal credit administration  →  Thread

Recordings of ‘phone calls to UC

Pete at CAB
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Childrens Centre Adviser, CAB, Camborne

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Total Posts: 246

Joined: 12 December 2017

Does anyone know if all telephone calls to UC are recorded in that there is an audio file of the claimant and UC staff members voices and if so can a claimant get the recordings?

Andyp5 Citizens Advice Bridport & District
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Citizens Advice Bridport & District

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Joined: 9 January 2017

They should be under the Customer Account Management system for a limited period, don’t request copies via the journal. Use the online SAR to request a CD. Otherwise….............................................

See link to dated DWP benefits document and Data retention guide

https://www.rightsnet.org.uk/?ACT=39&fid=9&aid=1548_Qn8YWAIRhqTmg2BK2rCO&board_id=1