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Forum Home  →  Discussion  →  Universal credit administration  →  Thread

Help to Claim service from April 2022

shawn mach
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Just issued by the DWP ...

Grant funding to support people to claim Universal Credit

The Department for Work and Pensions is offering funding through the Future Support Offer for organisations to support people in England, Scotland and Wales who need support to both:

- make a new claim for Universal Credit
- maintain their new Universal Credit claim up until their first full correct payment

The support is to be provided through accessible telephony and digital channels, including webchat.

Closing date for applications: 11.59pm on 15 October 2021

The successful organisations are expected to be ready to start providing support from 1 April 2022. Funding will end on 31 March 2023, but may be extended for another year.

Although the DWP adds that -

‘... at present there is no guarantee that DWP will secure the requisite funding for the Future Support Offer and therefore DWP reserves the right to terminate the FSO Grant Competition ...’

More info: https://www.gov.uk/government/publications/apply-for-future-support-offer-grant-funding-to-support-people-to-claim-universal-credit

NB - our last update was in March 2021: DWP confirms that funding for delivery of universal credit Help to Claim service has been extended by a further 12 months

shawn mach
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clive
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Newcastle Council Welfare Rights

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do we know who got the funding yet?

Jo_Smith
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Citizens Advice Hillingdon

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Nope. We will by mid December.

clive
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Newcastle Council Welfare Rights

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Any news? Thanks

Jo_Smith
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Citizens Advice Hillingdon

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Original post removed. I was advised that the decision who won the HTC contract has not been yet made public. Apologies.

[ Edited: 11 Jan 2022 at 10:07 am by Jo_Smith ]
clive
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Newcastle Council Welfare Rights

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Thanks Jo, being lazy, do you have anything you can share, like govt or others announcing it with the details

Daphne
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We have stakeholder meeting next week - I’ll send up an email now to see if we can get info there

shawn mach
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rightsnet.org.uk

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Joined: 14 April 2010