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Forum Home  →  Discussion  →  Universal credit administration  →  Thread

Delays/breakdown in PES today

SarahSilcox
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Bridport & District Citizens Advice

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Total Posts: 3

Joined: 1 August 2019

Is anyone else picking up on a breakdown in the Payment Exception Service today? I’ve just spoken to a UC claimant who was expecting to receive cash-in vouchers on her phone this morning but has been told there is a technical problem with the PES system nationally, and to call back at 5pm today for an update. She is very worried that, if the issue is still unresolved, she will not receive any payment until at least next Tuesday (as it’s bank holiday weekend). Perils of automation.