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PIP1 being sent to client to complete?

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Financial Inclusion Team - Aberdeen City Council

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Joined: 14 September 2018

We have received quite a number of clients calling up for help with a form which appears to be the PIP1 form based on the questions they are being asked.  Has there been a change by DWP where they no longer take this information over the phone?

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Blackpool Centre For Unemployed

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My experience of this situation is that you only get sent the PIP1 form if the claimant has written to the DWP as opposed to ringing them up

Helen Rogers
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Welfare rights officer - Stockport MBC

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Joined: 17 June 2010

I’ve had a few clients sent a PIP 1 form over the years - never found why.
It could be something as simple as the system not working at the time that they called.
It’s my understanding that you can request one by phoning the new claim line if the client can’t take part in the call themselves.