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Forum Home  →  Discussion  →  Universal credit administration  →  Thread

FOI request - What is the current ratio of Work Coaches, Case Managers, and Decision Makers to Universal Credit Claimants (nationally).

Andyp5 Citizens Advice Bridport & District
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Citizens Advice Bridport & District

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Total Posts: 1005

Joined: 9 January 2017

https://www.whatdotheyknow.com/request/what_is_the_current_ratio_of_wor_3?nocache=incoming-1826223#incoming-1826223

Excerpts below

‘We had a total of 5,759 Case Managers
supporting Universal Credit customers nationally, along with 1,053 Decision Makers’.

‘For the same period (May 2021), we had a total Universal Credit Caseload 6,010,269
individuals’.

‘We also had 20,669 Universal Credit only Work Coaches supporting an Intensive Work
Search (IWS) caseload of 2,258,129. The total number of Work Coaches for the same period
(which includes non-UC activities) was 23,786’.