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PIP2 Online / PIP Apply Pilot - Experiences? Are we seeing these regularly?

Macmillan Welfare Benefits
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Macmillan welfare benefits team - Citizens Advice Leicestershire

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Following on from this thread https://www.rightsnet.org.uk/forums/viewthread/17113 it seems we were expecting online PIP2’s to become a standard offer from June 2021.

We do a lot of PIP forms, and so far we have had one person come through with an online PIP claim (we are in Leicester). Some client’s are advising they weren’t offered the online option.

So I wondered what everyone else is experiencing? Is this still a trial being offered randomly or should it be for everyone now?

With remote working still being our normal the online PIP2 just seems a much better option. It would be good to advise client’s to ask for the online form when claiming PIP (where appropriate) but we want to make sure this is something open to everyone before we do.

Daphne
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I can ask via stakeholder forum what current situation is - I’ll fire off an email now…

Macmillan Welfare Benefits
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Macmillan welfare benefits team - Citizens Advice Leicestershire

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Daphne - 28 June 2021 02:51 PM

I can ask via stakeholder forum what current situation is - I’ll fire off an email now…

Thanks, really appreciate it.

Mike Hughes
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Senior welfare rights officer - Salford City Council Welfare Rights Service

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Under the impression from elsewhere it had slipped to July and there were still issues with saving as you go along.

Can’t come soon enough though really.

Helen Rogers
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Welfare rights officer - Stockport MBC

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I’ve seen one online PIP form so far.
Don’t know if other clients are being offered them.

Paul Stockton
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Epping Forest CAB

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I haven’t seen any online versions, and for good measure the paper version currently being issued isn’t the same as the specimen version on gov.uk.

Daphne
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Reply via stakeholders -

There were delays with full roll out due to some IT issues that were picked up and as such we are still only offering to a limited 500 customers per day.

I understand there is a meeting this week to discuss full roll out and I will hopefully be able to update via OSEF next week.

I’ll update here when I hear anything further…

Kit_J
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Macmillan Cancer Support

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Going through one of these with a customer for the first time next week, albeit over the phone. While I hope it just mimics the PIP2, does anyone know at all what the online portal looks like for a claimant? Couldn’t find anything from a quick google.

Eddy
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Advice and Guidance, National Deaf Children's Society. London

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Only come across one online PIP2 so far - client in Scotland.

Wolfie
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Citizens Advice Staffordshire North and Stoke on Trent

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We (in Staffordshire) are seeing more clients with online forms. Does anyone have further update on this? Specifically if the online PIP2 differs to the paper forms in content and if there’s a portal containing an example we can view?

JoW
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Financial inclusion manager - Wythenshawe Community Housing

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We are hearing about these now. People given option of online claim or paper when they call. Can people just get online without calling? Like a UC claim?

Anyone got any further info? Daphne did you get anything via Stakeholders?

Is it just the PIP1 or PIP2 too?

Daphne
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It’s the PIP2 form.

The only reply I’ve had is what I posted above but I can email again for any updated info…

Daphne
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Had a reply saying -

‘... as it stands the current position is unchanged ie 500 customers per day are being offered the online process if appropriate.

The project are aware of the interest in full rollout and have agreed that if there are changes, they would let me know in order to update all.

I will just send them an email to confirm the position still stands and see if they do have anything further to share with me at this point which of course I will then share with you.’