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Universal Credit Retrospective Verification

Tina M
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Benefits team - Stoke-on-Trent Citizens Advice Bureau

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Total Posts: 39

Joined: 26 July 2010

HI all

One of our local charities has told us that the DWP is currently reviewing UC claims made during lockdown to carry out a retrospective verification of the claim.  This is the information I received from my local JCP.  Is there any official guidance on this?

‘This is due to the fact that at the start of Covid in March 2020 some 1.3 million people claimed Universal Credit and we used Trust and Protect to verify their information.  This could mean that identity, housing costs, children and other circumstances were verified without seeing proof as they could not visit the job centre.

In light of this, a team has been set up called the Repair Team who are tasked with looking at every single claim and asking for the information to now be provided. If they cannot reach the claimant after 3 attempts then the claim may be suspended until contact is made.’ 


(PS the Repair Team is not to be confused with the nice people in The Repair Shop)