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Forum Home  →  Discussion  →  Access to justice and advice sector issues  →  Thread

Master of the Rolls to create ‘online funnel’ for civil claims

shawn mach
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Via the Law Society Gazette:

The new master of the rolls is to commence a ‘fundamental generational reform of the civil justice system’, in which all claims will begin online before entering a digital court process.

Speaking at a virtual event hosted by the Law Society, Sir Geoffrey Vos said future generations ‘will not accept a slow, paper-based and courthouse-centric justice system. If that’s all that’s available, new generations will look for other means of dispute resolution. And it’s for that reason that the use of technology by the courts is not an option – it’s inevitable and essential’.

More: https://www.lawgazette.co.uk/news/master-of-the-rolls-to-create-online-funnel-for-civil-claims/5107194.article

shawn mach
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Sir Geoffrey continuing to spread the word about his vision ...

Further to these updates from earlier in the year ...

- Master of the Rolls sets out vision for ‘single online funnel’ for civil law disputes to pass through before being directed to appropriate resolution process (Jan 2021)
- Master of the Rolls sets out further detail of vision for online pre-court dispute resolution system (May 2021)

... a new one last week:

The way I see things is relatively simple. At the front end, there should be a regulated website and associated app providing a signpost to all accredited dispute resolution platforms.

In a recent speech at the Guildhall, I said that we might call that front end “Claims R Us” for the sake of argument. In that way, consumers, SMEs and anyone else can simply go to one place online to find out where and how to make a claim in any civil field.  The website and associated app would direct enquiries to the appropriate pre-action portal, be that linked to an ombuds, or a review mechanism, some other portal. Or where it is needed directly to the point of entry for an online court if that is appropriate because no pre-action portal exists.

This website can be cheap and easy to establish and maintain. Undoubtably it would make a huge contribution to access to justice ...

Speech by the Master of the Rolls on Mediated interventions within the Court Dispute Resolution Process (29 October 2021)