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Forum Home  →  Discussion  →  Benefits for older people  →  Thread

AA processes beginning to return to normal

Paul_Treloar_AgeUK
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Information and advice resources - Age UK

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We’ve been told by DWP the following informaiton.

....following Ministerial approval, Attendance Allowance and DLA65+ will start to issue Renewal Claim Pack’s to customers again from Monday 19 October 2020.

Customers will have 20 weeks to complete the Claim Pack and return to us prior to their award expiring. For example, the claim packs issued on Monday will be going to customer’s who’s awards expire on 08 March 2021.

Renewal customers who’s awards expire before 08 March 2021 will not receive a claim pack – their award will be automatically extended and then reviewed 12 months after their award was extended.

Daphne
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Have received this info via stakeholders forum -

In line with other benefits Attendance Allowance (AA) review processes are beginning to return to normal. The first customers to be affected will be those whose AA awards expire on or after the 8 March 2021. These customers will be receiving renewal packs in the coming weeks and will have the normal 20 week period to complete and return their packs prior to their award expiring.

Awards that were due to expire before 8 March 2021 have been automatically extended and will remain in payment until they are subject to a review at a later date. Customers should be reminded that they are still required to inform the department if their circumstances change.

Daphne
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Have had email via stakeholder forum to confirm that customers whose awards are extended will receive clerical notifications

Jon Shaw
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Thanks for this Daphne. Do you know if these clerical letters will be a standard supersession decision notification (and so notify the right of appeal following MR)?

Jon

Paul_Treloar_AgeUK
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Jon Shaw - 19 November 2020 11:55 AM

Thanks for this Daphne. Do you know if these clerical letters will be a standard supersession decision notification (and so notify the right of appeal following MR)?

Jon

Maybe I’m missing something Jon, but why would someone want to challenge their AA award being extended?

Jon Shaw
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Depends on the end date, and whether they feel that they now qualify for the high rate, if they get the low. Making a late MR request would avoid having to argue for an earlier effective date if they decide to request a supersession, for some people…

But mostly from a desire to understand what these extensions actually are, in terms of the law!

[ Edited: 19 Nov 2020 at 12:17 pm by Jon Shaw ]
Daphne
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I don’t know Jon but i can ask…