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Forum Home  →  Discussion  →  Decision making and appeals  →  Thread

Gov.uk online appeal submission broken?

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Tracey D
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Welfare benefits advisor - Peterborough City Council

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Hi

is anyone else having problems using the online appeal application on gov.uk this afternoon? I can get to the enter client’s postcode page and then all I get is “the request is blocked” and cannot get any further

Thanks (tearing my hair out kind of day!)
Tracey

shawn mach
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Via this page?

https://www.appeal-benefit-decision.service.gov.uk/benefit-type

Have just tried and I seem to be able to get past the point that you hit a problem at ...

Tracey D
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Welfare benefits advisor - Peterborough City Council

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Yes, but I have tried on IE and on Google Chrome and get stuck at the address search from the postcode each time

Chrissum
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WRAMAS, Bristol City Council

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Yup. Just got exactly the same message at the same point.

shawn mach
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Which benefit?

Tracey D
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Welfare benefits advisor - Peterborough City Council

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Its for PIP

shawn mach
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Mmmm, yes that’s the one I tried .... just tried in Chrome and fine for me there too ..

... “the request is blocked” does sound like a security issue .. have you tried on another machine/device?

Rosie W
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Welfare rights service - Northumbria Healthcare NHS Trust

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Tracey D @ Pboro CC - 31 July 2020 01:47 PM

Hi

is anyone else having problems using the online appeal application on gov.uk this afternoon? I can get to the enter client’s postcode page and then all I get is “the request is blocked” and cannot get any further

Thanks (tearing my hair out kind of day!)
Tracey

We’ve got problems with the 3 online appeals I’m dealing with, one PIP and two UC. Unable to log in at all, keeps saying the postcode is invalid.

Tracey D
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Welfare benefits advisor - Peterborough City Council

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shawn mach - 31 July 2020 02:50 PM

Mmmm, yes that’s the one I tried .... just tried in Chrome and fine for me there too ..

... “the request is blocked” does sound like a security issue .. have you tried on another machine/device?

Hi Shaun, yes I’ve tried my work laptop, my personal PC and my mobile, all get the same result

Va1der
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Welfare Support Worker - Community Renewal Edinburgh

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Try it on a different network.

EDIT: imagine you’re at home - try your mobile network.

Chrissum
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I think it is a Microsoft issue. tried on Chrome and IE same result. I am currently connected to my home network. Message comes up as on a “Microsoft” page.

Mike Hughes
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Senior welfare rights officer - Salford City Council Welfare Rights Service

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Not a new issue nor a Microsoft issue. Been there since day one and it’s connected to something else you input. I entered into some bizarre correspondence with them over it and finally got an answer which basically amounted to “do this cos it’s rubbish”. I’ll try and dig it out.

Chrissum
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Just been in via webchat - agent there had exactly the same problem so has raised it as an IT issue. So there is an actual problem!

Chrissum
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Mike Hughes - 31 July 2020 03:22 PM

Not a new issue nor a Microsoft issue. Been there since day one and it’s connected to something else you input. I entered into some bizarre correspondence with them over it and finally got an answer which basically amounted to “do this cos it’s rubbish”. I’ll try and dig it out.

You are quite right Mike. I’ve had a similar problem before. This was, I think down to the way you enter the postcode or possibly because you don’t set up an account. Can’t remember which!

Mike Hughes
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Yes, that’s ringing a bell. I had a chat with them at the time and it soon became apparent it was one of those “ooh yes I see what you mean conversations” with someone who had clearly never even looked at that page before. Still trawling my emails.

Chrissum
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They are looking into it and I have got an incident number, which may come in handy later!