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Forum Home  →  Discussion  →  Income support, JSA and tax credits  →  Thread

tax credit third party consent

JAS1
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Advice Worker, Gaddum Centre

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Total Posts: 267

Joined: 14 February 2017

Do tax credits not accept forms/letters of authority? I swear it’s been fine in the past.

Just got told I couldn’t speak on behalf of a customer because there was nothing showing ‘on the screen’. I asked them if a letter authorising my involvement with the customer’s signature and my details on had been received and scanned on to the account and the guy I was speaking to said he couldn’t check that without authority. I asked how could he check the authority without seeing the authority letter. He said he couldn’t see the letter without authority first. He then hung up on me.

Does it have to be done on the TC689 form?

Cheers!

[ Edited: 29 Jun 2020 at 12:14 pm by JAS1 ]
Va1der
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Welfare Support Worker - Community Renewal Edinburgh

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Joined: 7 May 2019

The general line has been that it needs to be on a TC689, yes. HMRC tends to be much stricter than DWP or SSCSA.

tbidmead
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WRAMAS - Bristol City Council

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If your organisation is registered with HMRC, you can submit authority online (so long as you have signed TC689 on file)

https://revenuebenefits.org.uk/blog/intermediaries-registered-with-hmrc-can-send-tc689s-electronically

JAS1
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Advice Worker, Gaddum Centre

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Total Posts: 267

Joined: 14 February 2017

ah ok fair enough, I must have just got lucky previously! Will use the TC689

Cheers tbidmead i will look in to that.

Thanks