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Forum Home  →  Discussion  →  Covid-19: Welfare benefit issues  →  Thread

Telephone number that will come up when DWP is phoning claimants

Daphne
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Apparently this is a message being sent to claimants to ensure they don’t block calls from the DWP -


PLEASE DO NOT REPLY TO THIS MESSAGE, THIS IS FOR INFORMATION PURPOSES ONLY.

As you are aware, all Jobcentres have had to close their doors during the coronavirus pandemic and we have been contacting you via Journal Message or phone call and this has been from a private or withheld number.

We know that many people are cautious of answering these calls for security purposes. To assist you in recognising a call from Department of Work and Pensions (DWP) either the Jobcentre or Service Centre, a new telephone number will appear on your phone from 06/05/2020 when we call you. It is 0800 023 2635.

For ease, we suggest you add this number to your contacts and rename it to ensure you recognise when we are calling. You will not be able to call us on this number; it is an automated message only.

The contact number to call Universal Credit has not changed, it is 0800 328 5644.

We hope the introduction of this new service will allow us to communicate with you more safely from now on.