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Forum Home  →  Discussion  →  Benefits for older people  →  Thread

Attendance Allowance claim processing times

Paul_Treloar_AgeUK
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Information and advice resources - Age UK

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Total Posts: 1977

Joined: 7 January 2016

We’ve been hearing reports about AA claims taking much longer to be processed from frontline advisers for a while now. PQ has confirmed they’ve fallen off a cliff for standard claims

he average clearance times for Attendance Allowance can be found in the following table:

All Claims     Special Rules
2014/15
16.9 days     8.0 days
2015/16
9.7 days       5.4 days
2016/17
17.6 days     6.8 days
2017/18
19.4 days     5.3 days
2018/19
20.5 days     6.0 days
2019/20 YTD
29.6 days     8.9 days