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Forum Home  →  Discussion  →  Access to justice and advice sector issues  →  Thread

Escalation Lists?

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Peter@Crisis
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Best Practice Team - Crisis

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Hi Daphne,

could you add me to the list too please?

.(JavaScript must be enabled to view this email address)

And is there any guidance included about the best use of the escalation procedure that I can share with our front-line staff?

Thanks,

Peter

Daphne
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Hi

You should all have had an email with the most recent list and you’ve all been added to the mailing list :)

JN
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Macmillan UCLH

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Hi Daphne,

Could you please email me the list. Thank you very much.

Daphne
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All done - you should have had email now :)

ikbikb
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LSD WB supervisor - Bury District CAB, Lancashire

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Please Daphne Joining the Q Could you please email me the list as well. Thank you very much

Daphne
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Just tried to send to you but said email address we have on our system is not correct - do you want to let me have correct one?

Callum MM4
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Money Matters Advice Centre

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Hi Daphne,

Please can you add me to the list and send me an up to date list? Thanks very much. .(JavaScript must be enabled to view this email address)

Daphne
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winging its way to you Callum :)

Paul Stockton
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Epping Forest CAB

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Daphne (in particular). I shared one of the numbers on the list with an adviser from our local JCP as they don’t seem to have anything similar. She reported back that the number listed is actually the private mobile number for the official concerned. Needless to say, the official concerned is very unhappy that this has been shared in this way, and with every justification. It is ironic that a department which makes such a fuss about security all the time is so careless with its own staff.
I’ve noted from another thread that others have been told the list is out of date.
It seems to me that whoever in DWP HQ issued this list needs to be told what they’ve done and to withdraw and replace it very quickly.

Daphne
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Thanks for alerting me to that Paul - I’ll contact them straight away…

WROTricia
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Advice Works, Renfrewshire

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Hi Daphne, could you please add me to the list? Many thanks.

Daphne
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I have had the following reply -

Thank you for sharing the comment below. I had been alerted to the inclusion of two private mobile numbers, hence my intervention to remove them. Grateful if you could let me have the details, if possible to ensure no personal mobile numbers remain on the list.

I am interested that some colleagues aren’t aware of our escalation routes, we do have a significant number of new recruits, >13,500, many of whom will be getting to grips with the advisory role, I will flag the issue internally to build knowledge.

Paul - could you email/DM me with the phone number so I can pass it on to ensure it is removed - thanks :)

Daphne
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WROTricia - 26 May 2021 10:10 AM

Hi Daphne, could you please add me to the list? Many thanks.

Hi - I’ve added you to the mailing list but not sent you the most recent version due to the problems with it. We should be getting the updated one imminently so you’ll get that when I send it out :)

shawn mach
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A new version of the escalation list has just been sent out to those on the mailing list.

roecab
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Welfare benefits supervisor - Roehampton CAB

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Hi,

I was on the list, or thought so, but nothing has come through?

Could you please send/add me to the list?

.(JavaScript must be enabled to view this email address)

Many thanks.

KES
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Citizens Advice Sheffield

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Hi, please could I be added to this list. Thanks.

shawn mach
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roecab - 02 June 2021 12:38 PM

Hi,

I was on the list, or thought so, but nothing has come through?

Could you please send/add me to the list?

.(JavaScript must be enabled to view this email address)

Many thanks.

Hi Michael .. looks like it was sent to you .. I’ll drop you an email to follow up .. cheers - Shawn

AleksC
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Benefit Advisor McCarthy and Stone

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Hi, please can you add me to the list, thanks.

Katy3
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Broxtowe Citizens Advice

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Please can you add me to this email list. 
Thanks

Daphne
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Kes, Katy3 and AleksC - you should all have had an email with the latest list…

And you’re on the mailing list now :)

Jacky D
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Benefits, Debt and Monday Advice, Royal British Legion, South Wales

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Hi Daphne

Could I also be sent a copy of the list of escalation numbers please

.(JavaScript must be enabled to view this email address)

Many thanks

Jacky Davies
Benefit Debt and Money Adviser
Royal British Legion

Daphne
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All done Jacky :)

Liam - OPFS
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Welfare Rights, One Parent Families Scotland

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Hello

Could i please be added to the escalation lists and sent the most recent document?

Thanks,

Liam

Anna S
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Turn2Us

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Hello,

Could I please be added to the escalation lists and sent the most recent document?

Thanks

Eddy
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Advice and Guidance, National Deaf Children's Society. London

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Hi Daphne

Could you add me to the escalation list and send round the latest version?

Cheers

Eddy

LJF
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Benefits caseworker - Manchester Citizens Advice Bureau

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Morning please could I have the latest list .(JavaScript must be enabled to view this email address)

Daphne
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Hi all - sorry for the delay - I’ve had a few days leave - you should have all had an email now with the most recent list and you’re on the mailing list for the future :)

KFerguson
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Support In Mind Scotland

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Sorry I’m a bit late to the party - I’ve just updated my details. Could I please receive an escalation list as mine have got ‘lost in the post’ due to contact details changing. Thanks!

Daphne
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KFerguson - 10 August 2021 05:45 PM

Sorry I’m a bit late to the party - I’ve just updated my details. Could I please receive an escalation list as mine have got ‘lost in the post’ due to contact details changing. Thanks!

Happy to add you but the email we have on file are at a different organisation to support in mind so can you let me have the correct one and I’ll amend on our system and get you on the mailing list :)

Memphis
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DUWC, Derbyshire

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Daphne - 13 February 2020 01:28 PM
Elliot Kent - 13 February 2020 10:51 AM

There was a V15 sent out 03/02. I’ve forwarded this too you.

And thanks Elliot - pastcaring’s email got bounced for some reason - if anyone else didn’t get the email on 3/2 with the updated link and password let me know and I can resend.

Or if anyone wants to be added to the mailing list

Hi Daphne
could I be added to the mailing list as well please,
ps. I don’t know the secret handshake either :-)