HB, 2 child limit and Northgate
Apologies if this has been posted elsewhere.
We have come across quite a few HB claims where Northgate (IWorld) is calculating HB applicable amounts in error. In particular, it affects claims with 3 or more children and Northgate only allows 2 child premiums in the applicable amount. All of the cases concerned are entitled to 3 child premiums in the applicable amount as they fall within the exception list to the ‘2 child limit’.
The HB team in Edinburgh are aware of the problem and decision makers have been given instructions on ‘workarounds’. However, other Local Authorities who use the same system may be underpaying clients inadvertently and advisers should be vigilant. Especially given the increase in automated calculations.