Search rightsnet
Search options

Where

Benefit

Jurisdiction

Jurisdiction

From

to

Forum Home  →  Discussion  →  Universal credit administration  →  Thread

UC claims and Post Office Accounts

Jezy
forum member

Welfare rights team - Colchester Borough Council

Send message

Total Posts: 4

Joined: 22 June 2010

A colleague was told in local DWP partnership meeting last week that from 1st February 2020 any new UC claim where claimant is requesting payment into a post Office Account will be rejected.  Does anyone have any information on this?

Jon (CHDCA)
forum member

Welfare benefits - Craven CAB, North Yorkshire

Send message

Total Posts: 1256

Joined: 16 June 2010

DWP have been encouraging claimants to move off Post Office accounts for a long time, and the DWP’s contract with the Post Office ends in Nov 2021:
https://www.parliament.uk/business/publications/written-questions-answers-statements/written-question/Commons/2019-02-01/215600

However, I don’t know what would entitle DWP to outright reject any claims made next month which nominate a PO account?

Jezy
forum member

Welfare rights team - Colchester Borough Council

Send message

Total Posts: 4

Joined: 22 June 2010

Yep - worrying.  So I’ve left a message with DWP contact asking for copy of source document on this matter to confirm - or otherwise - this info.

Daphne
Administrator

rightsnet writer / editor

Send message

Total Posts: 2494

Joined: 14 March 2014

I’ve also put an enquiry in via the stakeholders forum

Daphne
Administrator

rightsnet writer / editor

Send message

Total Posts: 2494

Joined: 14 March 2014

My contact didn’t know anything about it but did some digging around and found that there is something from 1 February but he is getting further clarification about exactly what it is and should get back to me early next week…