Forum Home → Discussion → Decision making and appeals → Thread
Envelopes!
It may be a bit of a Friday afternoon observation, but recently appeal bundles from DWP seem to be arriving in fragments of what used to be an envelope, sometimes encased in a Royal Mail ‘Sorry!’ bag. Maybe it’s always been this way, or perhaps there is a new and cheaper stationery supplier at work here. We’ve had a few where you have to wonder if some of the pages might have slipped out in transit - or whether any postal workers have taken the opportunity to have a good read. Perhaps it’s part of a subtle push to go digital.
Must be a national issue as we frequently receive them in that condition in Aberdeen
yes we receive them in these conditions also agree with Robbo good reason to go digital
Definitely an issue here too.
Same in Derbyshire so yes seems a good time to catch up with the digital age
It’s hard enough getting a response from them as it is. If we go digital, given the state of UC, we may never get one.
Not going to get better as they move to their new regional centres. It has low morale and high idiocy writ large.
I dealt with a hearing the other week. The claim had been ongoing for 15 months and the DWP had not supplied a response. We attended the appeal and won. The DWP response turned up 3 weeks after the hearing. Is that a record?
I dealt with a hearing the other week. The claim had been ongoing for 15 months and the DWP had not supplied a response. We attended the appeal and won. The DWP response turned up 3 weeks after the hearing. Is that a record?
Fraid not. I once had a bundle turn up a year after a hearing. One of the infamous SDP cases which Liverpool found in their toilets.
Back to the matter in hand, it has been noticeable that new good quality envelopes have been arriving recently, not ripped to shreds by the postal system, and with a colourful cover sheet to boot. The DWP have clearly been moved to action by this thread.