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Disappearing UC claims

Dan Manville
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Mental health, Wolverhampton CC Welfare Rights

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Joined: 15 October 2012

I’m just about to make a Right of Access request which will hopefully sort this out but as it’s a quandary I thought I’d throw it to the field and gather people’s thoughts.

I’ve a client who made a UC claim; couldn’t complete to “submit” stage and it closed.  I’m now in a position where I need to challenge that decision, however the case managers can only see claims that have been submitted. I suspect details of the claim will be in the service logs, hence my RoA.

I’m curious as to how people might approach this.

Martin Williams
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Welfare Rights Advisor, CPAG, London

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1. The DWP position on this is I think that your client did not make a defective claim.

2. We have permission to argue that is wrong and that once “Make a Claim” is clicked then a defective claim has been made (case reference CUC/968/2019).

Not sure Dan if your question is about the practicalities of prising the record of what you say is a defective claim out of DWP or instead is about the merits of an argument it was a defectice claim / needed to have a decision notified etc?

Dan Manville
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Mental health, Wolverhampton CC Welfare Rights

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Total Posts: 2160

Joined: 15 October 2012

Martin Williams - 16 August 2019 04:55 PM

Not sure Dan if your question is about the practicalities of prising the record of what you say is a defective claim out of DWP or instead is about the merits of an argument it was a defectice claim / needed to have a decision notified etc?

 

A bit of both I suspect. I know there are service logs that will probably reveal the defective claims; the RoA request went yesterday for those.  I was curious how people might approach the situation if they’ve seen it.

If ever you’ve received a request for the digital info held on an ESA claim it yields reams of individual entries that are quite difficult to interrogate; I’m worring I might run into that again.

I’d guess I’ll be staying any arguments behind your case. I will watch with baited breath.

 

[ Edited: 20 Aug 2019 at 10:40 am by Dan Manville ]