Addresses for AA claims

Apparently there have been some issues with delays in AA claim forms getting through. We have had the following advice via the operational stakeholder forum -

in a number of cases delays have been caused due to incorrect envelopes and/or DWP return addresses being used. This is because, such envelopes/addresses are rejected by the Royal Mail filtering process and require further investigation and re-direction.

In order to avoid such issues, grateful if you could follow the guidance below:

- If a business reply envelope is used, it should not be amended, it always best to use the standard reply envelope. The DWP will provide you with stocks of these. 

- If a form is downloaded from GOV.UK and a non-reply envelope used to return the form to the address shown postage must be added, writing Freepost above this address will cause problems

- Using either a pre-printed label or copying the reply envelope details onto a blank envelope will also cause problems with Royal Mail. 

- To use Freepost, use the one line Freepost address - Freepost DWP ATTENDANCE ALLOWANCE, don’t add anything to it, as amendments are not recognised by the postal system.

The attached table summarises it