Search rightsnet
Search options

Where

Benefit

Jurisdiction

Jurisdiction

From

to

Forum Home  →  Discussion  →  Decision making and appeals  →  Thread

Help! - Comm/UT decision - benefit office record keeping is not infallible

 

Peter Turville
forum member

Welfare Rights Worker, Oxford Community Work Agency

Send message

Total Posts: 1368

Joined: 18 June 2010

Help please!

I have in mind that here is a Comm/UT decision in which the judge says it is not his/her experience that benefit offices record everything and are infallible - refuting the submission routinely made by DWP/HMRC/HB that they record (in case notes and/or a voice recording) all telephone calls and attendance in person at the benefit office and therefore if there is no record the claimant did not contact them.

I also have in mind that it was a HB decision (but will turn out to be TC or IS!!).

Thanx in advance.

     
Stainsby
forum member

Welfare Rights Adviser, Plumstead Community Law Centre

Send message

Total Posts: 308

Joined: 17 June 2010

CH/4065/2001 at [13]

     

File Attachments

Peter Turville
forum member

Welfare Rights Worker, Oxford Community Work Agency

Send message

Total Posts: 1368

Joined: 18 June 2010

Stainsby - 09 July 2019 12:52 PM

CH/4065/2001 at [13]

Yep that’s the one - thanx for confirming my marbles are still there!