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Forum Home  →  Discussion  →  Disability benefits  →  Thread

pip helpline - is anybody there

 

Vonny
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Welfare Rights Adviser, Social Inclusion Unit, Swansea

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i am now on 1 hour 27 minutes on hold

     
gcrow
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Macmillan/Welfare Benefits Advisor - Alnwick CAB

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I have tried to call three times in the past 30 minutes and been disconnected on all three calls after selecting all of the appropriate options.

     
Vonny
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Welfare Rights Adviser, Social Inclusion Unit, Swansea

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I was disconnected when ringing from landline, so used work mobile and after 1 hour and 40 mins got through - good news for my client though

     
SamW
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Lambeth Every Pound Counts

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Myself and my colleagues have also been having problems with being disconnected. Out of interest are you making the landline calls using Skype or similar or using an ‘old-school’ landline? We have also had better luck using mobile phones.

And as above when you don’t get disconnected the call waiting times are really bad at the moment.

     
Vonny
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Welfare Rights Adviser, Social Inclusion Unit, Swansea

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old school

     
Mr Finch
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Benefits Adviser, Isle of Wight CAB

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Disconnected three times yesterday before reaching Vivaldi. Fourth attempt got through after 15 minutes.

     
Benny Fitzpatrick
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Welfare Rights Officer, Southway Housing Trust, Manchester

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As the DWP claim they are about “helping people into work”, and there is clearly a need for more staff at the call centres, should be a simple fix, eh?

     
Helen Rogers
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Welfare Rights Officer, Stockport MBC

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Have just spent an hour on hold to PIP.  It’s not like we can just wait for letter to arrive in the post because of PIP’s habit of not registering MR requests sent in writing until we ring to chase them up.

     
Andyp5 Citizens Advice Bridport & District
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Citizens Advice Bridport & District

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Here too earlier and a colleague ringing up to give a learning disabled client’s bank details.

     
SamW
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Lambeth Every Pound Counts

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Just been on phone to PIP and enquired about the issues re being disconnected whilst on hold - apparently this is a problem at their end also when for example the call handlers make their own calls to speak to case managers. So it seems that they are aware of the issue.

     
EJ
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Benefits Advice Line Coventry City Council

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An hour and 35 minutes - and still holding!!!