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Forum Home  →  Discussion  →  Disability benefits  →  Thread

Does anyone have an email for PIP Independent Assessment Services - customer services i.e. ATOS they could PM me please

 

Andyp5 Citizens Advice Bridport & District
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Does anyone have an email for PIP - Independent Assessment Services - customer services i.e. ATOS they could PM me please?

     
Rosie W
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Northumbria Healthcare Welfare Rights Service

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Yes, will message you

     
Andyp5 Citizens Advice Bridport & District
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Citizens Advice Bridport & District

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Thanks Rosie i thought it was no longer operable!

     
Rosie W
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Northumbria Healthcare Welfare Rights Service

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Sorry - you’re right, I’d forgotten that. I’ve sent issues/complaints about Atos processes to the DWP PIP customer services email and they have taken it up with Atos so maybe we will just have to go through DWP because ringing Atos (which they say is the only option) is like having your head crushed between 2 brick walls.

I will pm you the email we use.

     
Andyp5 Citizens Advice Bridport & District
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Rosie W - 14 March 2019 04:03 PM

Sorry - you’re right, I’d forgotten that. I’ve sent issues/complaints about Atos processes to the DWP PIP customer services email and they have taken it up with Atos so maybe we will just have to go through DWP because ringing Atos (which they say is the only option) is like having your head crushed between 2 brick walls.

I will pm you the email we use.

Thanks Rosie, i was asking for a colleague who doesn’t have a Rightsnet account.

She said something too along the lines of ‘having your head crushed between 2 brick walls’ too.