Adding a child to the UC claim
The UC Service Centre in Derby inform us that if the claimant needs to add a child to the claim he or she needs to go to their online account and report a change to the people who live with them so if they have already stated they have one child they need to change this figure to two children and enter in the details for both children – the existing child and the new child.
When she said this to a room full of benefit advisers and JCP staff we all thought we had misheard this - if you just put in you have had a child the system doesn’t recognise you now have 2 unless you do the above.
Anyone else heard this??[ Edited: 7 Mar 2019 at 12:38 pm by Tina M ]