Stratford contact centre - aaaah!

AAAAAAAAAAH!

ESA enquiry - through to Stratford - yet again refusing to go through implicit consent procedure for reps. Deny the existence of the Working with Reps Guidance and the ‘implicit consent wheel’ of questions to ask reps. Insist on asking the security Q’s for claimants such as bank account details. So of course refuse to disclose information.

What is it about Stratford that they routinely refuse to operate the implicit consent procedure?

We know what we are, but know not what we may be

To be fair I have now received a call back from a team leader. Agreed to look at the issues (and the info requested about the claimant - another sorry tale!). I was bit concerned that the team leader also did not appear to know there were different security questions for reps (or claimant ones that should not be asked of reps).

But today same issues with Lincoln contact centre re JSA (same client)!

That deep torture may be called a hell,

When more is felt than one hath power to tell

Far better perhaps to say that there are implied consent questions for reps. and security questions for everyone else.

Much as I welcome the return to implied consent within UC I do think this is a timely reminder that DWP are appalling at consent regardless of the type. Always have been and likely always be.

But, for my own part, it was Greek to me