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WCA assesments home visits when Maximus refuse

 

Sarah-B
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Caseworker - Laura Pidcock MP

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Hi all. 

Just checking what tactics everyone takes when a client is unable to attend a WCA medical but Maximus are refusing a home visit even with medical evidence, on the grounds that a person can get to hospital they can get to the assessment centre? 

Do you escalate thro Maximus own complaints procedure or do you send a pre-action letter citing the Equalities Act?

Cheers

     
Jane O-P
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Parkinson's UK

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I’ve had success in the past escalating within Maximus, not through the complaints process but by contacting their stakeholder liaison people. I don’t think I’ve got any up to date contact details unfortunately.

Jane

     
Mike Hughes
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Senior Welfare Rights Officer (Take-Up), Salford WRS.

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Varies from case to case but EA 10 route never produces a response letter but seems to always produce a HV.

     
Sarah-B
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We have an MP email address but I just wondered what other advisers’ experiences were.  Sorry Mike what is EA 10 route?

     
Mike Hughes
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Senior Welfare Rights Officer (Take-Up), Salford WRS.

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Sarah-B - 23 August 2018 12:38 PM

We have an MP email address but I just wondered what other advisers’ experiences were.  Sorry Mike what is EA 10 route?

Equality Act 2010.