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Design problem with telephone claims

 

Dan Manville
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Mental health, Wolverhampton CC Welfare Rights

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Hi

This may well be an issue for stakeholders.

As we know; if someone makes a telephone claim they are assigned a contingency email address. They are not given that address and have no access to it.

If that person then loses their log in details, they are asked first for the email address but they can’t provide it.

Catch 22?

     
ClairemHodgson
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Dan Manville - 09 August 2018 11:16 AM

Hi

This may well be an issue for stakeholders.

As we know; if someone makes a telephone claim they are assigned a contingency email address. They are not given that address and have no access to it.

If that person then loses their log in details, they are asked first for the email address but they can’t provide it.

Catch 22?

i should say so!

     
zoeycorker
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oh seriously ? !
just for information because I’ve not had to do this yet - what is the telephone number for UC claims?

     
Dan Manville
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zoeycorker - 10 August 2018 10:19 AM

just for information because I’ve not had to do this yet - what is the telephone number for UC claims?

Dial the usual helpline opt 2 then 6 for “anything else” then stamp your foot and insist they take one. They’re reluctant to. It took me more than 2 hours to get the account set up; the first step in making the claim, earlier this week due to an admin error on their part.

     
Daphne
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Dan Manville - 09 August 2018 11:16 AM

Hi

This may well be an issue for stakeholders.

As we know; if someone makes a telephone claim they are assigned a contingency email address. They are not given that address and have no access to it.

If that person then loses their log in details, they are asked first for the email address but they can’t provide it.

Catch 22?

I’ve sent an email to them…