Forum Home  →  Discussion  →  Work capability issues and ESA  →  Thread

New opener on the UC helpline

 

Dan Manville
forum member

Mental health, Wolverhampton CC Welfare Rights

Send message

Total Posts: 1957

Joined: 15 October 2012

The opening message on the UC helpline now tells us “for anything else; including claims to New Style ESA, press 2”

Is that the end of the problems people have been having I wonder?

     
Elliot Kent
forum member

Shelter

Send message

Total Posts: 706

Joined: 14 July 2014

Dan Manville - 11 July 2018 09:53 AM

The opening message on the UC helpline now tells us “for anything else; including claims to New Style ESA, press 2”

Is that the end of the problems people have been having I wonder?

There’s still new style JSA…

     
Daphne
Administrator

rightsnet writer / editor

Send message

Total Posts: 1942

Joined: 14 March 2014

You can at least do new style JSA online so I think the problems haven’t been so bad there?

     
Elliot Kent
forum member

Shelter

Send message

Total Posts: 706

Joined: 14 July 2014

Daphne - 11 July 2018 10:19 AM

You can at least do new style JSA online so I think the problems haven’t been so bad there?

That’s probably true. It just seems an odd omission if they are re-recording the message.

     
DWRS
forum member

Durham County Council Welfare Rights

Send message

Total Posts: 41

Joined: 21 June 2010

Unfortunately not, our recent experience it that when you “press 2” the person you get to speak to still insists that you make a claim for UC. Going round and round in circles