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HMCTS citizen user experience research
New from HMCTS ... research among court and tribunal users to understand their experiences and needs when accessing HMCTS services ...
Over half of users rated their experience as good (54%) and just fewer than 3 in 10 rated their experience as poor (28%). Users were most likely to say they understood what was happening (84%), and for each of the other drivers of experience, results are generally positive overall.
https://www.gov.uk/government/publications/hmcts-citizen-user-experience-research