Forum Home → Discussion → Universal credit administration → Thread
Escalation numbers for universal credit
Super exciting news hot from the operational stakeholder’s forum - DWP are going to provide direct contact details for universal credit work coach team leaders for escalation purposes - they have trialled it in Merseyside and they have found -
- resolves problems quicker
- it helps relationships with external organizations
- helps staff development
- enables them to identify individual work coach problems
Who’d have thought?!
Hopefully will be available in July… I will distribute to mailing list as soon as I have…
[ Edited: 7 Jun 2018 at 09:35 am by Daphne ]Daphne - will it include escalation numbers for Case Managers / processing centres? Many of the issue that require escalation are not the responsibility of work coaches - like failure to include a relevant element, delays with housing costs etc. Or will the work coaches pass these issues on to the case manager where they disappear into the ether just like now?
Ah no - I don’t think it will Peter - it’s very much the jobcentre side of things - but I can certainly push for that as well. It’s only taken us 18 months to get this so I’m sure it won’t be long ;)
Ah no - I don’t think it will Peter - it’s very much the jobcentre side of things - but I can certainly push for that as well. It’s only taken us 18 months to get this so I’m sure it won’t be long ;)
Hi Daphne, did you ever get these details from the DWP?