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PIP Claims - reasonable adjustments


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Welfare rights specialist, Fylde Citizens Advice

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Joined: 1 June 2018

For anyone having issues requesting PIP claim forms, with or without client present: Taken from DCS customer resolution message -  “Someone can telephone on behalf of the claimant, but claimant must be present, if someone uses an interpreter, the interpreter can telephone, interpret to the claimant and the claimant can agree, by speaking, or if without speech, by pressing hash key.

Video relay service, for BSL users, and Next Generation Text Relay Service, for people without Speech, Hearing and Visual Impairment.

Video relay service, there are separate links for PIP new claims and PIP enquiry line, accessed from

Claim form by email, using RFP address: .(JavaScript must be enabled to view this email address)    Using full name and title, Claimant address and postcode, a brief explanation why you’re requesting a paper form and text to say ‘Please send me a PIP paper claim form.

If a claimant does not have help from a carer, family member, friend social worker etc. You can request a DWP visiting officer to visit and help completion of claim forms, also requesting a BSL interpreter, Lip speaker or translator at the same time were required.

Any reasonable adjustment will be considered under the equality act.