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Entire UC claim unpaid while childcare costs are with DM
Client has childcare costs, lists them on UC page, but fails to press ‘Done’.
Finds this out when she attends the Jobcentre with childcare receipts.
Client remedies the problem, but the action is late and DM is to decide whether those costs are payable. for that AP.
The WHOLE CLAIM has gone unpaid since the end of January - while £48 worth of childcare costs are looked at.
UC cannot say when a decision will be made.
Whaaaaaaaaaat?