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DWP will provide an email address if claimant needs it as reasonable adjustment to correspond with

Daphne
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Joined: 14 March 2014

Written answer yesterday confirms that, while not normal procedure, DWP will correspond by email if needed as reasonable adjustment -

The Personal Independence Payment Service Design does not currently incorporate email as a correspondence channel.

The use of email is insecure and therefore DWP does not ask people to send personal details by email.

DWP would only use email with a claimant when it is requested as a reasonable adjustment because of disability. This may be agreed when a claimant has a disability which means they find it more difficult to communicate through the standard communication routes. The risks of data loss must be explained, and the claimant agree to the use of email.

DWP will always provide an email address to any claimant who requires a reasonable adjustment due to a disability.