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Out of date CA guidance notes

 

Jon (CHDCA)
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The current Carers Allowance guidance notes, available here and also sent out with claim packs, is dated 9/15. We’ve seen someone who delayed making a claim because he wrongly thought he was just over the earnings limit, when he read:

You cannot get Carer’s Allowance if:
- you earn more than £110 a week
...

Is there a recognised way to escalate as a general issue that the DS700 needs to be withdrawn/updated?

(I note that the Northern Ireland version is up to date, but I can’t see a newer version for elsewhere in the UK)

     
Daphne
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I’ll send that in via stakeholders Jon…

     
Jon (CHDCA)
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Thanks Daphne. (for what it’s worth, I did also complete the ‘Is there anything wrong with this page?’ field on the site..)

     
Daphne
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I have just received this response via stakeholders -

Thank you very much for bringing this to my attention.

The notes are definitely out of date!

I shall liaise with our External Communications and Digital Teams to ensure that this is rectified as soon as possible on GOV.UK.

     
Jon (CHDCA)
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Thanks Daphne, result as guidance notes updated:

2 February 2018
Added revised DS700 Carer’s Allowance and State Pension notes - Carer’s Allowance earnings limit is £116 a week. The Welsh versions will be updated in due course.

 

     
Daphne
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yes just had an email from stakeholders confirming that it had been done :) Sometimes you get results!