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Social security systems based on dignity and respect

 

Paul_Treloar_AgeUK
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Information and Advice Resources, Age UK

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EHRC published new report in relation to devolution of various bits and pieces of the social security system to the Scottish Government.

Social security systems based on dignity and respect

A wide range of review mechanisms can comply with the right to a fair hearing….. Given the complexity of social security law and the potentially intimidating nature of the process, this will often require access to expert advice and/or representation. Processes can be put in place to help decision makers learn from appeals, but an organisational culture that is willing to learn is equally important.

Recommendation: That claimants seeking to avail of any review or appeal mechanism are signposted to independent expert advice and the Scottish Government reviews whether current access to advice is adequate.