Written notice of Decision

Quite worryingly I am now with more frequency coming across clients who after successful award are not receiving a written notice subject to the relevant regulations (28 D&A Regs).

With the same degree of concern it is also noted that a number of clients who are having their awards reduced or stopped are suffering the same problem only finding out the change when the go to the bank.

I am wondering whether this is a new trend that may be spreading or is it just in this area.

I would be grateful for comments so a clearer picture can be seen and if necessary presented to the correct body