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Long delays with ESA & PIP claims
My client has been waiting 6 months for an ESA decision and nearly 5 months for a PIP decision. She receives UC. Both ESA & PIP confirm they are working on the claims, but PIP took almost 2 months to find her form.
Is there anything she can do to speed up the claims?
Are these particularly long delays? Last I heard, the average wait for PIP was 12 weeks and that doesn’t include the form going missing for two months.
I suppose if your client is unhappy about the delays, it is just the typical routes. Put in a complaint or go to the escalation people.
Are these particularly long delays? Last I heard, the average wait for PIP was 12 weeks and that doesn’t include the form going missing for two months.
I suppose if your client is unhappy about the delays, it is just the typical routes. Put in a complaint or go to the escalation people.
Thank you for your reply. Are there any specific numbers or email addresses for escalation for PIP & UC/ESA? I have looked on the DWP website and I can only see the general numbers.
I’d have said your average PIP decision from call to decision is probably 9 to 10 months at this point.