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Forum Home  →  Discussion  →  Access to justice and advice sector issues  →  Thread

DWP staff - providing empathy and using judgement

Gareth Morgan
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CEO, Ferret, Cardiff

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Total Posts: 1995

Joined: 16 June 2010

So says, their permanent secretary, Peter Schofield

“Our vision for a service excellence organisation is that technology undertakes more mundane tasks, freeing DWP colleagues to do the things only people can do – providing empathy and using judgement to make decisions, with tailored support for customers with complex needs. Our role as leaders will be to create the culture and framework that enables innovative ideas to be developed to benefit the people we serve. This isn’t just about new technology and the tools for working. It’s about developing stronger working across departments, with external partners, empowering multi-disciplinary teams, and trusting our colleagues to solve problems together.”

https://www.publictechnology.net/articles/news/dwp-chief-technology-undertakes-mundane-tasks-%E2%80%93-people-provide-empathy-and-judgement

Peter Turville
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Welfare rights worker - Oxford Community Work Agency

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Total Posts: 1659

Joined: 18 June 2010

our vision ..... is that something experienced after eating a certain kind of mushroom as an escape from reality?

Andrew Dutton
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Welfare rights service - Derbyshire County Council

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Total Posts: 1955

Joined: 12 October 2012

[sees open goal, walks away too monumentally depressed by this random buzzword generation even to be desultorily sarcastic]