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Forum Home  →  Discussion  →  Other benefit issues  →  Thread

DWP asking for banking details on phone as part of automated questions

Andrew Dutton
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Welfare rights service - Derbyshire County Council

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Total Posts: 1963

Joined: 12 October 2012

A colleague has mentioned that when calling DWP contact centres, amongst the automated questions you are asked are the sort code of your bank account and the last 3 digits of the account number.

Given the current vogue for fraud by unscrupulous third parties, how long before they twig that people are getting used to being asked this sort of thing by DWP and start phoning people up, pretending to be from DWP and asking for considerably more than three digits?

Is this at all wise?

stevenmcavoy
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Welfare rights officer - Enable Scotland

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Joined: 22 August 2013

ive a few additional issues with this.

1. you give info and get put through to someone who then doesn’t have it which makes me wonder what the point was
2. getting it to understand the work May in a Glaswegian accent is clearly an impossible task

Dan_Manville
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Mental health & welfare rights service - Wolverhampton City Council

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Joined: 15 October 2012

It’s usually quicker getting through to an adviser if you fail the security questions.

Silver linings…