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Forum Home  →  Discussion  →  Access to justice and advice sector issues  →  Thread

GDPR gone mad - new council requirements for authority to act

Peter Turville
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Welfare rights worker - Oxford Community Work Agency

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Oxford City Council (usually supportive of advice sector, our core funder etc) has introduced a new GDPR authority process that requires clients to provide two forms of identity including photo ID (in person at council office or by email) and use a password to authorise a third party to act on their behalf.

And we thought the DWP were trying to make our job impossible!

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Jeremy Barker
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Citizens Advice North Lincolnshire

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What happens for people who have no photo ID? Is the Council going to pay for the cost of obtaining it?

Mike Hughes
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Senior welfare rights officer - Salford City Council Welfare Rights Service

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Many local authorities genuinely believe UC is a great thing and UC ID processes are being adopted as examples of best practice. Staggering in one sense but not surprising in many ways.

Jeremy Barker
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Citizens Advice North Lincolnshire

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That’s all very well, but the UC ID processes have no photo ID requirement.

shawn mach
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rightsnet.org.uk

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From Oxford City Council on Twitter:

Oxford City Council (@OxfordCity) tweeted at 3:16 pm on Fri, Sep 28, 2018:

Hi, we’ve now reviewed the form, made amendments and removed the photo ID requirement.

https://twitter.com/OxfordCity/status/1045678643920457728?s=09

 

Peter Turville
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Welfare rights worker - Oxford Community Work Agency

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shawn - 29 September 2018 12:21 PM

From Oxford City Council on Twitter:

Oxford City Council (@OxfordCity) tweeted at 3:16 pm on Fri, Sep 28, 2018:

Hi, we’ve now reviewed the form, made amendments and removed the photo ID requirement.

https://twitter.com/OxfordCity/status/1045678643920457728?s=09

Yes! Apparently the person who drafted the policy / form ‘didn’t understand GDPR’! Although agencies will still need to complete the (revised) council form. So clients will still need to complete multiple consent forms if we are advising on multiple benefit / other issues . The joy of endless paperwork.

neilbateman
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Welfare Rights Author, Trainer & Consultant

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Peter Turville - 01 October 2018 02:21 PM
shawn - 29 September 2018 12:21 PM

From Oxford City Council on Twitter:

Oxford City Council (@OxfordCity) tweeted at 3:16 pm on Fri, Sep 28, 2018:

Hi, we’ve now reviewed the form, made amendments and removed the photo ID requirement.

https://twitter.com/OxfordCity/status/1045678643920457728?s=09

Yes! Apparently the person who drafted the policy / form ‘didn’t understand GDPR’! Although agencies will still need to complete the (revised) council form. So clients will still need to complete multiple consent forms if we are advising on multiple benefit / other issues . The joy of endless paperwork.

What on earth is wrong with these people?  Why can’t they have one form with tick box options or space to write in the various benefit issues which may be required.  You could always devise a list of fifty benefit issues, photocopy pre-polulated forms, have them signed by clients and then send fifty of each to the council for every client!