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SS to get into SG after time limiting
Morning,
I’m stuck with this one, any suggestions greatly appreciated!
Client was originally on IB, was transferred to CBESA and placed in WRAG. CBESA ceased due to time limiting.
Since then he has been on credits only award.
Condition has deteriorated to point where he clearly meets SG criteria.
Since April 2018 me and client have made repeated attempts to contact ESA to ask for reassessment. After not being able to get through on the phone I wrote to ESA and then send two subsequent complaint letters. The MP has contacted ESA on his behalf which 6 weeks later hasn’t prompted any response. We’ve never had any reply from ESA.
I’ve never managed to speak to ESA about this case, I give up after 30 mins waiting. I know they likely won’t speak to me anyway. Client has tried ringing but due to his condition is not in a position to wait an hour on the phone. He has sent many emails, none of which have been replied to.
What next? ICE? Get the MP to refer to the ombudsman?
Thanks