GDPR - UC and email addressess

Have a client who has made multiple UC claims (Not MH but issues) has a claim from 2017, but could not remember, made several claims since but each time claim says he has this old claim yet different email addresses are having to be provided.

No support from UC

Thinking of FOI for entire claim history

Can UC keep all these emails, if so, for what reason if claim is not able to go through?

Many thanks in advance

the call centre have access to the history. They explained a case where the client thought they had made three claims. In fact UC made it five. They gave me lots of details, dates and reasoning etc

Thanks its not the details i need but the fact they are keeping them ‘hostage’

Christine001 - 11 June 2018 09:35 PM

Thanks its not the details i need but the fact they are keeping them ‘hostage’

They can’t do that, go directly to the ICO and copy the relevant depts/authorities into the complaint.

https://ico.org.uk/for-organisations/guide-to-freedom-of-information/complaints/

Thanks. There looking to merge 5 accounts then release emails addresses.