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‘It would have literally been impossible for it all to have gone well’ -Devereux on welfare reform
Interview with Sir Robert Devereux, outgoing Permanent Secretary, Department for Work and Pensions, looks at his time at DWP since 2011…
includes some interesting views on welfare reform in general but also noticed reference to a recent work coach trial -
‘... a new system enabling callers to speak directly to their case manager – “so now one of my colleagues is looking after you in the call centre, and one work coach looks after you in the job centre,” he notes. “That’s orders of magnitude better for both claimant and staff.” Then the quietly spoken permanent secretary allows himself a burst of excitement: “That’s the sort of extraordinary transformation we’ve managed in the last seven years!’
Interview with Sir Robert Devereux, outgoing Permanent Secretary, Department for Work and Pensions, looks at his time at DWP since 2011…
includes some interesting views on welfare reform in general but also noticed reference to a recent work coach trial -
‘... a new system enabling callers to speak directly to their case manager – “so now one of my colleagues is looking after you in the call centre, and one work coach looks after you in the job centre,” he notes. “That’s orders of magnitude better for both claimant and staff.” Then the quietly spoken permanent secretary allows himself a burst of excitement: “That’s the sort of extraordinary transformation we’ve managed in the last seven years!’
Transformation? Err, returned to how it used to be!! Soon they will be talking about ‘transforming’ to local (processing) offices for local people?