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Sharp increase in time people are waiting for calls to UC helpline to be answered
Probably not a shock as UC rollout accelerates but times to get through have gone up from 1 minute 41 seconds in May 2017 to 5 min 17 seconds in September (and I would guess likely to get a lot worse)
Also only 84% of calls answered at all in September down form 92% in May.
Interestingly they actually answered more calls in May- 638,011 out of 694,410 - where in September they only answered 624,980 (out of 743,435).
From a BBC FOI request
25 mins on hold. Friday 10th November 2017, 14:40 PM.
Nice earner for somebody at 55p per minute!
Still no word on a date for call charges to be abolished?
Nice earner for somebody at 55p per minute!
Vodafone must have been doing quite well out of this - it’s only Vodafone contract customers who’ve used all their contract minutes that are charged 55p a minute (for all calls).