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Forum Home  →  Discussion  →  Decision making and appeals  →  Thread

Online appeals resolution

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shawn mach
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Stuart
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A few details of a pilot this summer of online disputes set out in HMCTS’s annual report (page 20)....

‘‘... we have developed an online tool called Track your Appeal which shows a user how their appeal is progressing using a simple indicator bar. In addition, users can opt into a messaging system to receive regular updates by text and email as the appeal progresses through each stage. The pilot of the prototype will take place during summer 2017 and will focus on a cohort of users who volunteer to sign up to Track your Appeal. The tool will then be rolled out and improved as feedback identifies new areas for development.’

https://www.gov.uk/government/publications/hm-courts-tribunals-service-annual-report-and-accounts-2016-to-2017

Mike Hughes
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Looking forward to some of my clients testing its accessibility. Betting it has barely been factored in.

Stuart
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HMCTS blog sets out plans to test a prototype of a fully virtual hearing for case management hearings in the Immigration and Asylum Chamber from October 2017. It also says -

‘We want to offer a range of hearing options to all jurisdictions including the fully virtual option, to hearings that still have one or more parties within a physical courtroom but with access to new systems and technology to use video or telephony more effectively…. We will not mandate virtual hearings - these will only take place where the court or tribunal considers that it is in the interests of justice.’

https://insidehmcts.blog.gov.uk/2017/08/10/how-remote-working-will-give-users-and-courts-greater-flexibility/

 

Stuart
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From HMCTS CEO Susan Acland-Hood….

‘We’re offering those who ring up to ask about the progress of their social security or child support appeal the option of tracking their case online and getting text alerts in real time – testing a system which we can later expand to cover all types of cases.’

https://insidehmcts.blog.gov.uk/2017/09/28/were-delivering-reform-and-starting-to-make-a-difference/

 

Daphne
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HMCTS now piloting video hearings (not social security yet) -

The first hearings will take place this spring, and will enable people to have their tax appeal heard through a video hearing. This will save them the time and money spent travelling to court and waiting for their hearing - which can mean taking an entire day off work. It will also make it easier for people with health problems that can make it harder to attend a physical court building.

https://www.gov.uk/government/news/video-hearing-pilot-launched

Daphne
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And blog from HMCTS CEO Susan Acland-Hood about proposed video hearings -

The next step is to try using fully video hearings with members of the public. Testing in the Tax Tribunal is due to start in the Spring, with people being invited to take part shortly, and we’ll be looking very carefully at how it works – the advantages, and convenience, but also any issues that we need to address as we move forward. We have, of course, been working very closely with judges and legal professionals as we develop and run these trials, and will continue to do so as we consider the next places where it might be good to trial this approach. We’re interested both in which types of cases might best be heard in this way, and which types of users might benefit most.

Above all, we’ll continue to listen and engage, to make sure we design and deliver change that really makes a positive difference for people using our courts and tribunals; and we’ll stick to the principle of trying things at small scale, testing and learning at every stage before moving on.

https://insidehmcts.blog.gov.uk/2018/02/15/video-hearings-can-make-a-difference-for-court-and-tribunal-users/

ClairemHodgson
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on the other hand

https://www.lawgazette.co.uk/obiter/digital-disarray/5064755.article

If they can’t make it work for the president of the QBD and head of criminal justice how can it be expected to work for anyone else?

Daphne
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HMCTS is planning to build four robots every 10 weeks under the HMCTS Reform programme -

Two year opportunity, starting in June, sees Courts and Tribunals Service wanting to increase capacity, with a need to conduct business analysis and design and build at least four robots every 10 weeks

http://central-government.governmentcomputing.com/news/hmcts-opens-up-robotic-process-automation-opportunity-6109377

past caring
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What with DMs, submission writers and POs, there’s surely enough robots involved in the process as it is? Or are these Blade Runner style robots, capable of consciousness and emotion?

I do hope not - a few sharp words of reprimand is the most that I have to face at present when the occasional judge insists on interpreting my attempts at assisting the tribunal as unwarranted interruption. Not sure how I’d feel about one of them getting all Roy Batty on my ass…...

Stuart
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Public Law Project report - The Digitalisation of Tribunals: What we know and what we need to know

This report - commissioned by the UK Administrative Justice Institute - outlines ‘what we know and what we need to know’ about the digitalisation of tribunals. It takes the first steps towards establishing a research agenda for online tribunals and identifies a range of key research issues and questions.

It includes a discussion of how continuous online hearings may operate for social security appeals (pages 24/5).

 

Andyp5 Citizens Advice Bridport & District
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Social Security and Child Support Tribunal reform update
National rollout of Track Your Appeal for Personal Independence Payment (PIP) appellants

Letter dated 10/04/2018 attached regarding the above

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Daphne
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Andyp5 Citizens Advice Bridport & District - 11 April 2018 03:14 PM

Social Security and Child Support Tribunal reform update
National rollout of Track Your Appeal for Personal Independence Payment (PIP) appellants

Letter dated 10/04/2018 attached regarding the above

Thanks very much for that Andy - we’ve put up a news summary on it to get the information out as wide as possible.

shawn mach
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stuart - 11 April 2018 12:42 PM

Public Law Project report - The Digitalisation of Tribunals: What we know and what we need to know ...

Blog piece from Roger Smith (formerly of LAG, CPAG and others) on the PLP report:

If you read one report on ODR and digitalising tribunals, read this one

davidsmithp1000
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PIP appeals in the Midlands and South East England. (attached)

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Stuart
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Current pilot areas where you can submit a PIP appeal online are:

Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, Essex, East Sussex, Hertfordshire, Kent, the Midlands, Norfolk, Oxfordshire, Suffolk.

Submissions can be made via the gov.uk start an appeal service.

https://www.gov.uk/government/news/submit-your-personal-independent-payment-appeal-online