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DWP: Your Time Is Up !
Anyone else had this? -
Called 0800 0556688 today to make a claim for ESA. Claimant spoke directly with DWP to make the claim. 22 minutes in and the female voice on the phone says “I must end the call because my shift has finished, goodbye”.
The line went dead. I was shocked, Clt burst into tears.
I have had many concerns in the past about unsatisfactory telephone service, but this is quite scary!
I had a call handler end a call halfway through a taking a claim as their shift was up, but in that case they had warned me at the start it was likely to happen and explained that I would be able to call back and carry on with someone else from where we left off. Still annoying as had to wait for them to answer a second time, but when I did get through again they could indeed carry on as promised.
Just putting the phone down though, what a cheek! And not nice that your client was so upset. Did you try and call back?
you’d think the DWP would allow and pay for overtime in such circumstances…..or is this a symptom of staff lack of motivation/etc….
Just putting the phone down though, what a cheek! And not nice that your client was so upset. Did you try and call back?
Clt had to dash to JCP before closing and said she would return next AM to try again.
No return !
BEF completed.