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DWP named world No.1 for social security admin
Just spotted this on twitter via Robert Deveruex, Permanent Secretary at the DWP -
#DWP named world No.1 for Social Security Admin, says CS Effectiveness index. Extremely #DWProud of everyone here!
https://twitter.com/robert_devereux/status/883348233598234625
More info here: The International Civil Service Effectiveness (InCiSE) Index 2017
Re digital .... in this blog it highlights that -
On digital services – an area where the UK has often been considered a world leader through the creation of the Government Digital Service – the UK scores ... less well against ... themes such as the extent to which services are user focused [and] transparency ....