Forum Home → Discussion → Other benefit issues → Thread
Explicit consent
Perhaps the most moronic reason for DWP refusing to get me a call back from the Disputes Resolution Team even when they agree they have my client’s detailed, unambiguous, written and signed consent and when they also agreed they have it.
A Paisley Contact Centre supervisor today said that “anyone could have written that” so therefore it was not sufficient!
Anyway. I’ve lodged a formal complaint.
Legally surreal. This individual should be severely reprimanded
I’ve had a speedy and fulsome apology from DWP following my complaint.
Interestingly, what should have been a relatively straightforward call to chase up an MR has so far taken 130 minutes including waiting time of 69 minutes to get through on the phone.
Neil, was that complaint in writing or over the phone? I’ve never received a response that quickly!
Me neither. I did it over the phone.