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Explicit consent

neilbateman
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Welfare Rights Author, Trainer & Consultant

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Total Posts: 443

Joined: 16 June 2010

Perhaps the most moronic reason for DWP refusing to get me a call back from the Disputes Resolution Team even when they agree they have my client’s detailed, unambiguous, written and signed consent and when they also agreed they have it.

A Paisley Contact Centre supervisor today said that “anyone could have written that” so therefore it was not sufficient!

Anyway. I’ve lodged a formal complaint.

nevip
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Welfare rights adviser - Sefton Council, Liverpool

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Joined: 16 June 2010

Legally surreal.  This individual should be severely reprimanded

neilbateman
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Welfare Rights Author, Trainer & Consultant

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Total Posts: 443

Joined: 16 June 2010

I’ve had a speedy and fulsome apology from DWP following my complaint.

Interestingly, what should have been a relatively straightforward call to chase up an MR has so far taken 130 minutes including waiting time of 69 minutes to get through on the phone.

MaggieB
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Dorchester CAB

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Neil, was that complaint in writing or over the phone? I’ve never received a response that quickly!

neilbateman
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Welfare Rights Author, Trainer & Consultant

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Total Posts: 443

Joined: 16 June 2010

Me neither.  I did it over the phone.