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The uncertain future of debt advice
Article in the latest issue of Legal Action on issues relating to the MaPS tender for the recommissioning of debt advice services in England:
A worrying number of experienced debt advisers, fearing redundancy and having had enough of the bureaucracy and chaos, have already left the sector, unfortunately but understandably. The exodus continues, and there are real fears that these vacancies will be unfillable ...
Many fear that a knowledgeable and experienced workforce, dedicated to helping those most in need, will be replaced by contact centres, scripts and automated processes, where complex liability queries will go unanswered and clients will be coerced into more lucrative debt management plans. In this world, debt advice simply becomes part of the collections process.