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Issues with lost IS10 forms
I am seriously considering the prospect of issuing money claims in respect of dubious administration… Bailiffs at the doors of Caxton house would doubtless scare free that big pile of IS10s out of his cupboard.
Dan, PLEASE do that. And get them to video it.
Bit of a twist- just had someone at the contact centre very reluctant to issue an IS10 on basis that SDP is not applicable ‘unless enhanced rate of PIP DLC is in payment’. I had to force the issue and I’m not convinced one will be dispatched.
Ironically enough I’ve had conversatioins with ESA which run “IS 10 has been received then ” “Yes ” Well why no SDP then.. .... we’re waiting on an ESA 3?
IE IS 10 received ( and retained) bvut no ESA3 sent out again (1st was sent but not received) I suspect its down to poor administrtation
I am seriously considering the prospect of issuing money claims in respect of dubious administration… Bailiffs at the doors of Caxton house would doubtless scare free that big pile of IS10s out of his cupboard.
Dan, PLEASE do that. And get them to video it.
If I find someone with capacity to litigate I plan to discuss it with them. Sadly capacity is a big problem for a lot of my clients.
I am, frankly, sick of this nonsense; the depths DWP have descended to are appalling and I am quite sure it’s a deliberate drive to save money.
I had sent 2 IS10’s in both recorded delivery but they still ‘lost’ them in the end had to get one taken into JCP.
I also have had ESA3’s issued along with an IS10.
Having said that I have more problems getting the EDP added and once had a call centre advise me that it was SDP I was asking for…...... I had to explain slowly that SDP was not applicable as the person lived with their parents so only the EDP was payable.
ESA actually sent out an IS10 to client- presumably because PIP awarded. Completed and posted back. Just phoned DWP to check it wasn’t lost. They DID have it but decision made not to award SDP as not on PIP!. Pointed out they were getting PIP. Now I have to submit mandatory reconsideration for a decision that was never notified to the client.
Frustrating to say the least but what about all the people entitled to SDP but don’t get an IS10, IS10 gets lost or decision made but never notified?
Just spent half a day on phone chasing up OS10’s. They now seem to be received but now are just not being actioned. Some are waiting months for decisions.
Yes the lost IS-10 form is a perennial problem. When I was asked by our local MP’s office if I had any systematic problems with DWP this was the first thing that sprang to mind.
I hadn’t thought of Peter’s response above re the form going to IS or (more likely) that DWP staff don’t know what to do with it and so leave it in limbo and this sounds very plausible. I might start writing letters to the appropriate area rather than wait for an IS-10 that disappears or is never actioned.
Frequently “lost” and once confirmed as being received can wait months for a decision- not always being made correctly. SDP’s have been around for 30years but cause endless problems!